New Zealand Orders

Starting in 2014, all orders are dispatched every day of the week Monday to Friday from our Australian warehouse (excluding public holidays). $20 minimum 'goods value' applies to all orders. All prices shown are inclusive of NZ GST.


SHIPPING UPDATE

Please Read: We have always prided ourselves on dispatching orders as quickly as possible, but due to the large volume of orders we now process, it is becoming increasingly more difficult to get orders sent the same day. Orders are processed on a 'first in first out' basis, so please be aware (depending on current volume) that your order may ship on or after the next available shipping day after ordering.

We are a small team working hard, not an Amazon fulfillment centre, so thanks for your patience and understanding.


DELIVERIES

1 Sept 2021

• Due to lockdowns, we have been advised, that due to increased mail volumes and reduced sorting capacity, there are additional delays with processing inbound mail within New Zealand. We have updated the approx delivery timeframes below based on what we are currently seeing with deliveries, however, no guarantees can be made regarding delivery times.

Approximate timeframes for key services to New Zealand are as follows:

  • Express Service: minimum 7 - 10 working days, but to expect delays due to disruptions and freight volumes at this time.


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Current shipping offers:

  • 30% off Express shipping rates on retail orders over $49.
  • 50% off Express shipping rates on retail orders over $99.
  • Free Express shipping on retail orders over $199.


Shipping

We currently offer a single flat-rate shipping option for New Zealand orders.

  • $17.00 - EMS Courier Shipping (Trackable) : Shipped direct from our Australian Warehouse. Delivery by Courierpost NZ.

Note: Delivery times are approximations based on the carrier information provided to us. 'Working day' (or business day) universally means a day between and including Monday to Friday, not a weekend. The specified approximate working day delivery periods commence the day after your shipment is despatched, not the instant an order is placed. Once a shipment leaves our warehouse, we have no control over any further postal service changes to approximate delivery timeframes.
 

Other Details

  • Your order will not incur any additional handling costs.
  • All orders on 'in stock' items are typically delivered within 3 to 14 working days, depending on the shipping method chosen. Delivery times will vary across the country.
  • If you want return an item, your refund will not include the original shipping costs.
  • Please Note:  Not all deliveries require a signature on delivery so please ensure you advise us of a delivery address where someone will be available to accept the package during working hours (we strongly recommend a business address). Goods addressed to a home address will be left at the premises by NZ Post or Courierpost if no one is home. Please ensure the delivery address is safe and secure should the goods be left, as we take no responsibility for your package once it is shown as delivered as per the tracking information given.
  • $20 minimum applies to all orders.