New Zealand Orders
Starting in 2014, all orders are dispatched every day of the week Monday to Friday from our Australian warehouse.
We accept Credit or Debit Visa and Mastercard payments, and bank deposit to our BNZ bank account for orders. All items and shipping costs are displayed in New Zealand Dollars. Realtone Music will appear on cardholder statements for any transactions through this website.
Current shipping offers:
- 50% off trackable shipping rates on retail orders over $99.
- Free Express shipping on retail orders over $199.
There are three flat-rate shipping options available for New Zealand orders. All orders are dispatched every day of the week Monday to Friday from our Australian warehouse.
- $6.90 - 'Economy Shipping' (Non Trackable, please see information below) : approx 7-9 working day delivery. Shipped via Standard International Airmail direct from our Australian Warehouse. Delivery by NZ Post.
- $13.90 - 'Standard Shipping' (Trackable) : approx 4 - 6 working day delivery. Shipped via Trackable International Airmail direct from our Australian Warehouse. Delivery by NZ Post.
- $15.90 - EMS Courier Shipping (Trackable) : approx 2-4 working day delivery. Shipped direct from our Australian Warehouse. Delivery by Courierpost NZ.
Note: Delivery times are approximations based on the carrier information provided to us. 'Working day' (or business day) universally means a day between and including Monday to Friday, not a weekend. The specified approximate working day delivery periods commence the day after your shipment is despatched, not the instant an order is placed. Once a shipment leaves our warehouse, we have no control over any further postal service changes to approximate delivery timeframes.
Please Read: 'Economy Shipping'
- Orders ship via Standard International Airmail from our Australian Warehouse.
- Delivery Time is typically 7-9 working days (metro areas may take 7 days, whereas more remote / rural areas may take up to 10 days).
- Delivery to PO Boxes is allowed.
- This service is non trackable / non insured. We understand that customers want a 'cheaper' ship option available to them. While Standard International Airmail is very reliable, this ship method is deemed 'at your risk'. Due to the nature of this service, and the inability to track these items once sent, we take no responsibility for packages shipped using this method once they are dispatched. We take all necessary steps to address your order correctly with the details supplied. A copy of the Auspost ship lodgment form is available on request.
- If you require tracking, please select a trackable shipping method.
- the last word - For higher value orders, we recommend using a trackable delivery option!.
- Your order will not incur any additional handling costs.
- All orders on 'in stock' items are typically delivered within 3 to 10 working days, depending on the shipping method chosen. Delivery times will vary across the country. Dispatch on orders placed after 12pm (midday) will roll over to the following day.
- If you want return an item, your refund will not include the original shipping costs.
- Please Note: Not all deliveries require a signature on delivery so please ensure you advise us of a delivery address where someone will be available to accept the package during working hours (we strongly recommend a business address). Goods addressed to a home address will be left at the premises by NZ Post, Courierpost or Fastway Couriers if no one is home. Please ensure the delivery address is safe and secure should the goods be left, as we take no responsibility for your package once it is shown as delivered as per the tracking information given.
- $20 minimum applies to all orders.